Job Title: Front of House Manager
Location: Peak Cellars, Lake Country, BC
Reports To: General Manager
Start Date: Immediate
Type: Full-Time, Year-Round
Compensation: $70,000 - $80,000
Company Overview:
Located in the heart of Lake Country’s scenic wine region, Peak Cellars is a vibrant winery and culinary destination featuring estate-grown wines and a farm-to-table dining experience. Our Garden Bistro draws inspiration from our half-acre organic vegetable garden and two greenhouses, offering guests a seasonal menu that celebrates freshness, creativity, and craftsmanship. We are passionate about food, wine, and delivering exceptional hospitality.
Position Summary:
The Front of House Manager is responsible for leading the daily operations of the Garden Bistro and Tasting Room service teams. This hands-on leadership role ensures smooth and efficient service, fosters a guest-first culture, and supports staff development. The ideal candidate is organized, personable, and passionate about creating an environment where both guests and team members feel welcome, supported, and inspired.
Key Responsibilities:
- Lead and manage all FOH staff, including servers, hosts, and support staff
- Ensure consistent, high-quality guest experiences across all service areas
- Coordinate daily operations, including opening/closing procedures, table management, and shift oversight
- Recruit, train, schedule, and evaluate FOH team members
- Uphold Peak Cellars’ hospitality standards, service protocols, and guest interaction expectations
- Monitor and manage staff performance, addressing issues professionally and promptly
- Work closely with the Executive Chef, Events, and Tasting Room team to coordinate service for regular dining, private functions, and winery events
- Manage POS systems, tip pools, daily cash-outs, and end-of-day reporting
- Oversee cleanliness, safety, and compliance with all regulatory requirements
- Maintain wine and food knowledge across the team through regular education and training
Qualifications:
- 3–5 years of FOH leadership experience in a restaurant, winery, or hospitality-driven environment
- Strong leadership and communication skills, with the ability to motivate and support a diverse team
- Exceptional customer service instincts with a proactive, problem-solving mindset
- Familiarity with wine service and winery hospitality is highly preferred
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Proficient with POS systems and scheduling platforms
- Serving It Right certification required; WSET or other wine education is a plus
Perks & Benefits:
- Discounts on wine, merchandise, and dining
- Opportunities for professional development in wine and hospitality
- Dental/Medical Benefits
- Dynamic, supportive, and scenic work environment in the heart of Lake Country
How to Apply:
O'Rourke Family Vineyards adheres to employment equity and equal opportunity programs and encourages all candidates to apply. We would like to thank all applicants for submitting their resume; however, only those selected for an interview will be contacted.